Delays Due to Covid
Australia Post is currently experiencing delays in shipping due to extended lockdowns and industrial action/strikes by courier services. These delays are out of our control.
Domestic (Australia-wide) Shipping – flat rate $10.
Express (Australia-Wide) Shipping - flat rate $15.
We aim to process your order for shipping within 3 - 5 business days. In peak periods, this may take up to 10 business days. Standard shipping can take between 3-15 working days. Some States are experiencing delays due to Covid restrictions.
International - We ship to New Zealand and USA
New Zealand - $15 standard shipping.
USA - $40 standard shipping.
All customers outside of Australia are responsible for all import duties, customs and local taxes charged by your country. As we are unable to advise the amount of these fees, we recommend you seek advice from your country’s custom and tax offices for charges and fees for packages originating from outside of your country. Shipping can take between 3-4 weeks. Delays are possible during peak periods and as a result of Covid restrictions.
We take great care to ensure your order leaves our warehouse undamaged. In the rare instance your crystal is damaged in transit, please contact us at firstname.lastname@example.org within 72 hours and we will try our best to resolve the issue. Please have the postal/delivery driver note the damage prior to accepting the parcel. Shipping costs will not be refunded. The buyer is responsible for the cost of shipping and return postage.